
Nordstrom says I returned a “worn” rug. I’d like a refund, please
7 Illustration by Dustin Elliott When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that? Q: Last month I purchased a Lorena Canals rug online from Nordstrom. The box arrived, but it was the …